Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy outlines the terms and conditions for canceling interview bookings and requesting refunds on the MockitX platform.

2. Cancellation by User

2.1 Cancellation Timeframe

• More than 240 hours before interview: Full refund (100%)
• 216-240 hours before interview: 50% refund
• Less than 216 hours before interview: No refund
• After interview has started: No refund

2.2 How to Cancel

To cancel your interview booking:

1. Log in to your MockitX account
2. Go to "Upcoming Interviews" section
3. Click on the interview you want to cancel
4. Click "Cancel Booking" button
5. Confirm cancellation

Alternatively, you can contact us at support@mockitx.com to request cancellation.

3. Cancellation by MockitX

We reserve the right to cancel interviews in the following circumstances:

• Interviewer unavailability
• Technical issues preventing the interview
• Violation of terms and conditions by the user
• Force majeure events (natural disasters, pandemics, etc.)

In such cases, users will receive a full refund or the option to reschedule at no additional cost.

4. Refund Process

4.1 Refund Eligibility

Refunds are processed only for eligible cancellations as per the timeframe mentioned above. Refunds are not available for:

• Completed interviews
• Interviews canceled less than 216 hours before scheduled time
• No-show by the user
• User dissatisfaction with interview feedback (feedback is subjective)

4.2 Refund Processing Time

• Refund requests are processed within 5-7 business days
• Refunds are credited to the original payment method
• For Razorpay payments, refunds are processed to the same account/card used for payment
• Bank processing may take additional 3-5 business days

4.3 Refund Amount

The refund amount is calculated based on:

• Original payment amount
• Cancellation timeframe (as per section 2.1)
• Any applicable processing fees (if any)

5. Rescheduling

Instead of canceling, users can reschedule their interviews:

• Rescheduling is allowed up to 216 hours before the scheduled interview
• Users can reschedule once per booking free of charge
• Additional rescheduling may incur a fee
• Rescheduling is subject to slot availability

To reschedule, follow the same process as cancellation but select "Reschedule" instead.

6. Payment Method Refunds

6.1 Credit/Debit Cards

Refunds to credit/debit cards are processed within 5-7 business days. The amount will appear in your statement within 7-14 business days depending on your bank.

6.2 UPI

UPI refunds are processed within 3-5 business days and credited directly to your UPI account.

6.3 Net Banking

Net banking refunds are processed within 5-7 business days and credited to your bank account.

7. Dispute Resolution

If you are not satisfied with a refund decision, you can:

1. Contact our support team at support@mockitx.com
2. Provide booking details and reason for dispute
3. Our team will review and respond within 48 hours

We aim to resolve all disputes fairly and promptly.

8. Special Circumstances

8.1 Technical Issues

If an interview cannot be completed due to technical issues on our end, users will receive a full refund or free rescheduling.

8.2 Medical Emergencies

In case of medical emergencies, users can request a refund with proper documentation. Each case will be reviewed individually.

9. Contact for Refunds

For refund requests or questions about this policy, please contact:

• Email: support@mockitx.com
• Website: https://mockitx.com
• Contact Page: https://mockitx.com/contact

10. Policy Updates

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.